In the FRCEM Mentor app

1. Sign in.
2. Open Settings.
3. Tap Delete account and confirm.

On the website

1. Sign in at frcementor.com.
2. Go to Settings.
3. Under Danger Zone, choose Delete account and confirm.

By email — if you can't sign in, email hello@frcementor.com from the email address on your account and ask us to delete it.

• Your account and sign-in details.
• Your profile, including your subscription status and plan.
• Your study progress: answered questions, mock exam sessions and per-question answers.
• Your exam results and statistics.
• Your saved questions.
• Coaching requests sent from your account email.

Problem reports you sent about a question are kept to improve the question bank, but your name and email are removed from them so they no longer identify you.

Payment records held by our payment processor, Stripe (amount, date and the email used at checkout), are kept for six years to meet UK tax and accounting rules. Stripe holds them under its own privacy policy; we never store your card details.

Payments are one-off, so there is no recurring charge to cancel. Deleting your account ends any remaining access and is not refunded.

Deleting from the app or the website takes effect immediately and cannot be undone. Requests by email are completed within 30 days, and we will reply to confirm.